Ordered items can be returned in their original packaging within 10 days of receipt. In the case of a partial delivery, the return period is extended until you have received the remaining delivery(s).
We only accept returns of intact, unworn and undamaged items with the corresponding delivery bill. If we determine that the goods have deteriorated, we are entitled to retain a portion of the purchase price paid, which we will determine at our discretion. In addition, we reserve the right to refuse returns if the returned goods are not hygienically flawless.
Lower body clothing (underwear, socks, etc.) cannot be returned for hygienic reasons. Upper body clothing (T-shirts etc.) can be tried on and returned at the customer's expense.
As soon as the return has arrived at our warehouse, we will endeavor to process it as quickly as possible. You will receive your refund within approx. 14 days.
Return address: LSB AG, bamboobasics.ch, Jlcoweg 4, CH-3400 Burgdorf
Exchange information: If you would like a different size after receiving the item, please order it again via our webshop. The amount for the returned items will be credited back to your means of payment.
